New Operation Model Adopted

The Novel Coronavirus (COVID-19) pandemic continues to disrupt everyday life in unprecedented and evolving ways. Despite the uncertainty ahead, we are certain in our commitment to helping pets with emergent needs. 

To further protect our clients and our team in the face of COVID-19, we will switch to new operation protocols starting on Monday, March 23, 2020, following the guidance of Washington State Veterinary Medical Association (WSVMA).  Listed below are steps for our clients to follow:

Protocol Steps

Instructions for Clients

Step 1

CALL our office at 425-868-7000 to make appointment

Step 2

CALL our front desk at 425-868-7000 when you arrive at the parking lot  

Step 3

PROVIDE information about your pet’s symptoms over the phone. Provide your vehicle info so that we can locate you.

Step 4

PUT on mask if you have it with you, please.

Step 5

STAY in your car and HAND over your pet.  Loyal Companion staff will meet you to take your pet into the hospital for assessment.  Cats must be in a carrier with no personal belongs in the carrier. Dogs will need their collar and personal leashes removed and a Loyal Companion leash will be provided.

Step 6

STAY by your phone for further questions, assessment, and estimates from our team

Step 7

RECEIVE instructions at the time of discharge

Step 8

PAY over the phone

Please note that this new protocol will only allow team members in the hospital with rare exceptions. Please also expect longer process time as a result. This protocol will be used until the COVID-19 pandemic in our community is deemed a very low-risk. Thank you for your understanding and patience.

In addition, the American Veterinary Medical Association (AVMA) provided an update on COVID-19 in regard to pets dated on 3-15-2020: 

Question: Can pets serve as fomites in the spread of COVID-19?  

Answer: COVID-19 appears to be primarily transmitted by contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze.COVID-19 might be able to be transmitted by touching a contaminated surface or object (i.e., a fomite) and then touching the mouth, nose, or possibly eyes, but this appears to be a secondary route. Smooth (non-porous) surfaces (e.g., countertops, door knobs) transmit viruses better than porous materials (e.g., paper money, pet fur), because porous, and especially fibrous, materials absorb and trap the pathogen (virus), making it harder to contract through simple touch. Because your pet’s hair is porous and also fibrous, it is very unlikely that you would contract COVID-19 by petting or playing with your pet. However, because animals can spread other diseases to people and people can also spread diseases to animals, it’s always a good idea to wash your hands before and after interacting with animals.  

At closing, we would like to share a quote from the president of Harvard University with all of you: 

“No one knows what we will face in the weeks ahead, but everyone knows enough to understand that COVID-19 will test our capacities to be kind and generous, and to see beyond ourselves and our own interests.  Our task now is to bring the best of who we are and what we do to a world that is more complex and more confused than any of us would like it to be. May we all proceed with wisdom and grace.

With appreciation,

Larry

Lawrence S, Bacow

President

Harvard University”

We thank you for your trust in us during this very difficult time.  Together we will navigate through this challenging time.

Sincerely,

Team of Loyal Companion Animal Care

Print Print | Sitemap
© Loyal Companion Animal Care Clinic