Your Pet & COVID-19 (09/23/2020)

Veterinarians across the region and country have experienced an unprecedented demand for veterinary care during this pandemic.  Although veterinary hospitals were open during the original shut down as essential business, we were allowed to treat emergent cases mainly.  This contributed to the significantly increased demand for veterinary care after the shutdown.  Combined with other factors including working from home, a surge in adoptions from shelters and decreased staff capacities due to childcare and health issues etc, veterinary hospitals across the country are struggling to meet the ask for care. I have learned that emergency rooms in our region have had 7 hours wait times to see patients.  Every colleague that I speak with is stretched.  This is no doubt a highly stressful time for every one of us.


At Loyal Companion Animal Care, we remain dedicated to improving the health and quality of life of every animal we touch and serving as your best source of health information for your pet.  Despite the challenge during this pandemic, our team is working hard and often very long-hour days to accommodate our clients’ medical needs and concerns.  Our veterinarians prioritize treating sick pets in the hospital while our medical support team manages communicating our veterinary advise to the client per veterinarian’s instructions.  In case that you may experience delay in our response to your call or email, we ask for your patience and understand and assure you that we are trying our best to get back to you soon.


2020 is a memorable year indeed.  On behalf of our entire team, I thank you again for your trust in us, and  wish you and your family safe and healthy.



Dr. Miller and the entire Loyal Companion Team


Your Pet & COVID-19 (05/11/2020)

As weather warms up, pets are likely to experience some seasonal discomfort.  If your pet has any medical needs, please give us a call.  Following WSVMA guidance, we continue to practice curbside operation protocols to ensure safety for you and our team.  We are committed to provide the best veterinary care to your pet during the COVID-19 crisis.


Your Pet & COVID-19 (04/07/2020)

You may have read about the tiger in the zoo that got infected by COVID-19, and wonder if this could happen to your beloved pet.  Washington State Veterinary Medical Association (WSVMA) has provided a comprehensive brochure on this topic.  To learn in details, please click the button below to download the brochure.  


Your Pet & COVID-19
And a pet get COVID-19? How should I best protect my pet? Can I get COVID-19 from my pet? This brochure addresses all of these questions and was created by Washington State Veterinary Medical Association (WSVMA).
Adobe Acrobat document [581.5 KB]

New Operation Model Adopted (03/16/2020)

The Novel Coronavirus (COVID-19) pandemic continues to disrupt everyday life in unprecedented and evolving ways. Despite the uncertainty ahead, we are certain in our commitment to helping pets with emergent needs. 

To further protect our clients and our team in the face of COVID-19, we will switch to new operation protocols starting on Monday, March 23, 2020, following the guidance of Washington State Veterinary Medical Association (WSVMA).  Listed below are steps for our clients to follow:

Protocol Steps

Instructions for Clients

Step 1

CALL our office at 425-868-7000 to make appointment

Step 2

CALL our front desk at 425-868-7000 when you arrive at the parking lot  

Step 3

PROVIDE information about your pet’s symptoms over the phone. Provide your vehicle info so that we can locate you.

Step 4

PUT on mask if you have it with you, please.

Step 5

STAY in your car and HAND over your pet.  Loyal Companion staff will meet you to take your pet into the hospital for assessment.  Cats must be in a carrier with no personal belongs in the carrier. Dogs will need their collar and personal leashes removed and a Loyal Companion leash will be provided.

Step 6

STAY by your phone for further questions, assessment, and estimates from our team

Step 7

RECEIVE instructions at the time of discharge

Step 8

PAY over the phone

Please note that this new protocol will only allow team members in the hospital with rare exceptions. Please also expect longer process time as a result. This protocol will be used until the COVID-19 pandemic in our community is deemed a very low-risk. Thank you for your understanding and patience.

In addition, the American Veterinary Medical Association (AVMA) provided an update on COVID-19 in regard to pets dated on 3-15-2020: 

Question: Can pets serve as fomites in the spread of COVID-19?  

Answer: COVID-19 appears to be primarily transmitted by contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze.COVID-19 might be able to be transmitted by touching a contaminated surface or object (i.e., a fomite) and then touching the mouth, nose, or possibly eyes, but this appears to be a secondary route. Smooth (non-porous) surfaces (e.g., countertops, door knobs) transmit viruses better than porous materials (e.g., paper money, pet fur), because porous, and especially fibrous, materials absorb and trap the pathogen (virus), making it harder to contract through simple touch. Because your pet’s hair is porous and also fibrous, it is very unlikely that you would contract COVID-19 by petting or playing with your pet. However, because animals can spread other diseases to people and people can also spread diseases to animals, it’s always a good idea to wash your hands before and after interacting with animals.  

At closing, we would like to share a quote from the president of Harvard University with all of you: 

“No one knows what we will face in the weeks ahead, but everyone knows enough to understand that COVID-19 will test our capacities to be kind and generous, and to see beyond ourselves and our own interests.  Our task now is to bring the best of who we are and what we do to a world that is more complex and more confused than any of us would like it to be. May we all proceed with wisdom and grace.

With appreciation,


Lawrence S, Bacow


Harvard University”

We thank you for your trust in us during this very difficult time.  Together we will navigate through this challenging time.


Team of Loyal Companion Animal Care

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